First, thanks for going for the Premium Pass, and sorry for the inconvenience!

We use Stripe and Paypal for processing orders, both of which are industry standards and are processing transactions worth billions of dollars and have extremely low problem rate. 

However, if you encountered an issue with the checkout form, please first double check that your payment and address information is correct.

If you still encounter an issue, follow steps below:

If you tried to use a credit card, but it was declined – please try these:

1. Try with another credit card – some card issuers might have quirky rules and their system might be blocking you.
2. Try using Paypal instead - you can use the same credit card there even if you don't have a Paypal account.
3. Try Apple Pay or Google Pay if the options are available on the order form.
4. If these still don't resolve the issue, please send us a message using the form at the bottom of this page – we will help you out ASAP!

If you tried to use Paypal:

1. Please try a credit card instead (or Apple Pay or Google Pay if the options are available on the order form)
2. If that still doesn't work, please send us a message using the form at the bottom of this page – we will help you out ASAP!

Yes, our order form and sales system is fully secure. If you're in ecommerce – as we suppose if you are here – you probably know all this already... Anyhow, for the record:

We use Stripe and Paypal for processing orders, both of which are industry standards and are processing transactions worth billions of dollars. Furthermore, using a credit card protects you as the credit card issuer would return your money if you wouldn't get the product/service you ordered. (Which is why you pretty much want to pay everything online with a credit card...)

Our shopping card is ThriveCart, a system trusted by thousands of online merchants and fully authorized to integrate with Apple Pay, Google Pay and many other blue-chip platforms.

Also, we are not a faceless, hiding merchant – You can see the person behind the Ecommerce Email Marketing Summit at the bottom of the front page, Miikka Kukkosuo. (And yes, I'm actually writing this myself.) You can easily do a background search to see that Miikka takes VERY good care of his customers.

Finally, we do also offer a 30-day no-hassle refund policy, for the unlikely case that you determined that your investment in all the provided expert insight, advice, coaching and bonuses  would not yield you a huge ROI over the months and years to come.

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

– You use Gmail and the email has landed in your ‘Promotions’ tab.

– The email somehow landed in your Junk or Spam folder.

– Your you used a different email address than the one you registered with for the free pass when you placed your order, you’ll likely find it in that inbox.

– You’ve marked one of our emails as Spam. When this happens, our system is suppresses you from any further email communications to you.

If you are still unable to find your confirmation email, please submit a support ticket below.

Yes, just go ahead and fill out the form below and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!

If your question was not listed here, please fill out the contact form below and we’ll get back to you right away!

There are many possible reasons for this issue:

– The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.

• Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without any issues.
• In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.
• The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video. 

If none of these options help to resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions. We will do our best to help you out.

Answers to include when you submit a ticket:

• Are you getting an error message or are the videos just not playing when you click the play button?
• What browser are you using?
• What version of that browser?
• Go to speedtest.net and run a test, what speed does it say you have for download?

Sorry you missed it! We have a tight schedule to follow since we have a lot to cover. Another way to see any missed masterclasses, panels and training sessions (or to view those later in the week) is to purchase a Premium Pass, where you’ll get LIFETIME ACCESS to all expert masterclass sessions plus exclusive limited time bonuses. Click here to learn more Ecommerce Email Marketing Premium Pass.