Customer Support – Ecommerce Email Marketing Summit

Thanks for attending Ecommerce Email Marketing Summit!

We’re here to help you, but we’re also a very small team and customer support can get pretty overwhelming when thousands of people are attending an epic online event like this.

1. Before opening a ticket, please review the following Frequently Asked Questions below.

2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.


– Miikka & the EEMS Team


My payment was declined, what should I do?

Is it safe to place an order for the Premium Pass? Is the order form secure?

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?

Other questions?


What is this summit exactly, who is it for and who's behind it?

Who is speaking at the summit? 

Where is the summit taking place?

Is it really free?

What can I expect to discover and learn?

Help! I can’t get the videos to play or they are skipping/playing slowly…

I missed some masterclass/presentation, what can I do?

Thanks for reading! If you still need our help, please submit a ticket below! We’ll get back to you as soon as we can. Promise!

[contact-form-7 id="501508" title="Contact form 1"]

This support system is intended to address technical issues and concerns for the Ecommerce Email Marketing Summit online event itself.

We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific ecommerce email marketing related questions through this system. Thank you!

Brought To You By

Klaviyo - Ecommerce Email Marketing

Media Partners

A Better Lemonade Stand
Facebook Ads Rockstars
Ecommerce Influence

Act Now to Get LIFETIME ACCESS to All World Class Ecommerce Email Marketing Summit Masterclass Sessions Plus Over $1,200 in Exclusive Bonuses

©2018 Ecommerce Email Marketing Summit is curated by FirstLight Ecommerce